Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
Delivery can take up to 30 business days
What is your return and exchange policy?
Click here for our return policy
How do I change my shipping address?
Please send an email immediately to [email protected] to change your delivery address – once an order is marked shipped, you can no longer change the address
How do I track the status of my order?
Once an order is marked shipped – we’ll send you a tracking number. Please allow up to 48 hours for the tracking status to update
How do I receive customer support?
You can send us an email at [email protected] or using the contact form on this page
We currently only ship to Australia, Canada, United States, United Kingdom, Malaysia and Singapore. If you live anywhere else, please contact us for other potential shipping arrangements
Will my items come in one package?
No, depending on what is in your order and when you order them, we may use different fulfilment methods to get the items to you as fast as possible
Still need help?
Get in touch with us
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